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Online sales are covered by D.Lgs n. 206/2005 (artt. 50 to 68), that states the rules regarding the right of the customer to return the merchandise. The right is limited to end users, and cannott be applied to businesses.


According to these rules, to return the merchandise the customer needs to issue a request for return by e-mail to by ten days from the date of purchase.


After receiving the request, HNR srl customer service will send the customer a return form containing the RMA (Return Merchandise Authorization) code.

With this form the customer is allowed to return the merchandise to HNR srl, using a courier of choice, taking care of properly packing the goods and including all parts and manuals originally delivered. The RMA code has to be clearly indicated on the box. Shipping cost is at the customer expenses.


HNR srl will reimburse the value of the returned merchandise by bank transfer by the 30th day from the arrival of the package at its warehouse.


HNR srl cannott be held responsible for possible damages or losses during transportation and reserves the right to charge the customer for damages to the merchandise, by taking the amount off the reimbursement. It is suggested to cover the shipment with insurance through the chosen courier, to cover possible damages or thefts.


The right to return the merchandise is subject to the following limitations: 

  • The right is applied to the product in its entirety, not to parts of it;
  • The right cannott be applied to sealed software once opened;
  • The right cannott be applied to custom made products or to products that cannott be returned, because being subject to deterioration;
  • The merchandise has to be returned in the original packing, all parts and documentation - it is reccomended to include the original packaging in a second box and to apply on it the RMA code. No tape or labels have to be applied on the original packaging of the returned merchandise;
  • The items returned have to carry the same serial number of the product delivered, that is usually stated on the HNR srl invoice. Otherwise the return will not be accepted and the product returned to the customer at the customer's expenses;
  • All expenses relating to the return of the merchandise have to be carried by the customer;
  • The shipment, until notification of delivery to our warehouse, is under the customer responsability;
  • In cas the goods are damaged during transportation, HNR S.r.l. will warn the customer of theis fact by the 5th working day follwing deliveery of the items to HNR srl warehouse, this to allow him to open a damage claim with the courier used for the shipment. In this case the product will be made available to the customer for pick-up and the return request will be canceled;
  • HNR S.r.l. assumes no responsability for damages occurring to goods returned via a non-insured shipment;
  • The right to the return of merchandise ceases because of non-integrity of the merchandise in the case of: missing RMA code and form on the outside of the package; missing original packaging; missing parts or damages on the merchandise; damages occurred to the merchandise for reasons different from transportation.

In the case that the returned merchandise could not meet the rules relating to merchandise return, it will be sent back to the customer at the customer's expenses.


HNR srl will reimburse the value of the returned merchandise by bank transfer by the 30th day from the arrival of the package at its warehouse - taking off the amount of possible costs for replacing the original damaged packaging. It will be care of the customer to provide adequate bank references.