Online sales are covered by D.Lgs n. 206/2005 (artt. 50 to 68), that states the rules regarding the right of the customer to return the merchandise. The right is limited to end users, and cannott be applied to businesses.
According to these rules, to return the merchandise the customer needs to issue a request for return by e-mail to firstname.lastname@example.org by ten days from the date of purchase.
After receiving the request, HNR srl customer service will send the customer a return form containing the RMA (Return Merchandise Authorization) code.
With this form the customer is allowed to return the merchandise to HNR srl, using a courier of choice, taking care of properly packing the goods and including all parts and manuals originally delivered. The RMA code has to be clearly indicated on the box. Shipping cost is at the customer expenses.
HNR srl will reimburse the value of the returned merchandise by bank transfer by the 30th day from the arrival of the package at its warehouse.
HNR srl cannott be held responsible for possible damages or losses during transportation and reserves the right to charge the customer for damages to the merchandise, by taking the amount off the reimbursement. It is suggested to cover the shipment with insurance through the chosen courier, to cover possible damages or thefts.
The right to return the merchandise is subject to the following limitations:
In the case that the returned merchandise could not meet the rules relating to merchandise return, it will be sent back to the customer at the customer's expenses.
HNR srl will reimburse the value of the returned merchandise by bank transfer by the 30th day from the arrival of the package at its warehouse - taking off the amount of possible costs for replacing the original damaged packaging. It will be care of the customer to provide adequate bank references.